Πολιτική επιστροφής χρημάτων
Return & Exchange Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at theworkshop.handmade@gmail.com.
Please note that returns must be sent to the following address:
Hatzianastasiou – Ioanninon 35, Nea Ionia 14233, Greece
Returns will only be accepted after a return request has been approved via email. Items sent back without approval will not be accepted.
Return Shipping Costs
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Within Greece: For exchanges, we usually cover return shipping. For refunds, the cost of return shipping is the customer's responsibility.
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Outside of Greece: For all international orders, return or exchange shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method, and you must share the tracking number once shipped.
Refunds or exchanges will be processed only after the item is received and inspected.
Original shipping charges are non-refundable unless the item was received damaged or in error.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards.
If you have a question about your specific item, please reach out before placing your order.
Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can make a new purchase for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund is approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at theworkshop.handmade@gmail.com.
Black Friday Instant-Ship Items (28 November – 1 December):
These are final sale – no refunds or exchanges.
If the size doesn’t fit, we will happily issue a store credit for the full amount you paid. The credit is valid forever on any future order.